Help

1. If I apply online, will I be covered to go on holiday the same day?

Yes, provided you buy the policy before starting your trip and your trip commences and ends in your home area, you will be covered as soon as you complete the transaction. A copy of your schedule will be sent to you with a link to the policy wording in order for you to print it at your own convenience. We would recommend that you enter your policy number and emergency telephone number into your mobile phone.

2. How can I pay for my travel insurance?

Payment can be made by debit or credit card. Payment online is via a secure server which uses advanced encryption technology to ensure your details are safe during transmission.

3. What is the policy excess ?

The policy excess is the amount that is payable by you, under certain sections of the policy, for each and every claim that you submit. The policy excess is per insured person, each and every incident, each and every section of cover where applicable.

4. What is the cancellation period?

The cancellation period is the length of time you have after the purchase of your policy for it to be cancelled should it not meet your needs. Our policies offer a 14 cancellation period, if you cancel during this time you will receive a full refund of the premium, providing you have not travelled and no claim has been made.

5. Are the benefits per person?

Yes, all policy benefits are per person with the exception of the personal liability section which applies per policy.

6. What is Insurance Premium Tax?

Insurance Premium Tax (or IPT as it is often known), is a tax on general insurance premiums and varies depending on the country you live in, for example in the United Kingdom it is charged at 17.5%.

7. Is Insurance Premium Tax (IPT) included in the prices shown?

Our policy premiums are inclusive of the applicable rate of Insurance Premium Tax, except for residents of the Channel Islands and the Isle of Man where IPT does not apply.

8. My eldest child will turn 18 whilst we are away. Will that make a difference to the premium?

Our policy premiums are based at the age of all insured's at the date of policy purchase.

9. What can I do to make sure that nobody sees the financial information I input into your website?

We utilise the strongest available security systems to protect any financial transactions carried out on our website. Information such as credit card details are automatically protected using a Secure Socket Layer (SSL) between your computer and ours. SSL prevents impersonation. Click on the padlock symbol at the bottom of the screen to reveal our registration certificate issued by Thawte, a leading internet security company. SSL also encrypts data from the time it leaves your computer, until it reaches us, so there is almost no chance of your details being stolen or hijacked as it travels over the internet.

10. What happens if, after reading my policy document, I don’t think it meets my requirements?

Our policies offer a 14 day cancellation period, if you cancel during this time you will receive a full refund of premium, providing you have not travelled and no claim has been made.

11. Where can I obtain a copy of the Policy details / policy wording?

For details of our policy wording, please click here.

12. How do I buy a policy?

Purchasing our policies online could not be easier, simply choose the option to obtain a quotation and then follow the on-screen instructions.

13. When should I start my annual travel insurance policy?

If you have already made your travel plans we would recommend that your annual policy commences with immediate effect in order for you to start benefiting from cancellation cover. If you are still planning your trip, our annual policies can be purchased up to 3 months in advance, although cancellation cover will only be provided from the specified commencement date.

15. What happens about the renewal of my policy?

You will receive a reminder about 3 weeks before your policy is due to expire. If you have chosen to take advantage of our automatic renewal service (where offered), you do not need to contact us, unless anything has changed, as we will use the details you gave us last year to renew your annual policy. We will tell you about any changes to the premium or the policy terms & conditions. If you arranged cover for any existing medical conditions, you will need to tell us about them again if you still want cover for them.

Please contact us by email info@topdoginsurance.co.uk on or by calling 0845 618 0370 if you do not wish to accept the renewal or any of your information has changed. You can opt-out of this service at any time by contacting us.