Contact Us
If you’d like to contact one of our teams, please find their contact details below.
You can also find extra information on different ways you can access our website, download your policy documents or contact our customer service team on this page. Please continue to scroll down for more information about how to contact us.
Customer Services
Customer Area
You can log in to create your free Customer Area account to manage your quotes and policies online.
Once logged in, you can:
- View, download, or resend policy documents.
- Change travel dates.
- Cancel your policy.
- Update your medical declaration by adding new conditions or medications.
- Pay securely online if your policy price changes.
If you need to remove or amend incorrect medical declaration, please call our Customer Service team, who will be happy to help.
Visit the customer area, here.
Live Chat
If you have any questions, you can chat with a member of our Customer Service team using live chat. Click the button below will open a new window and connect you with one of our advisors.
- Live chat is available Monday to Friday, 9:00am – 6:00pm
Start a live chat here.
Phone
If you would prefer to speak with someone over the phone, you have two options.
We are fortunate to have so many people wanting to connect with us, and we do our best to assist everyone as quickly as possible. While you may experience a short wait at busy times, you can easily schedule a callback with a member of our customer service team at a time that suits you.
Request a Callback
Choose a convenient time and we will call you back.
Book a callback, here.
Call us Directly
0208 103 8259
Opening Hours:
- Monday to Friday: 8am – 7pm
- Saturday: 9am – 5pm
- Please note that on Sundays we only offer calls booked via our outbound call booking system, which means we will call you at a time you choose rather than receiving incoming calls.
- Bank Holidays: 10am – 4pm
(Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day)
You can contact us by email at topdogenquiries@tifgroup.co.uk
Write To Us
Postal Address
TopDog Travel Insurance,
Suite 12, 20 Churchill Square Kings Hill
Kings Hill,
West Malling,
Kent,
ME19 4YU
Accessibility Support
How To Contact Us If You’re Deaf, Hard-of-Hearing or Speech-Impaired
Phone calls are an important way for many of our customers to get in touch, receive a travel insurance quote, and protect their holidays. To make this easier, we offer two ways to contact our Customer Service team if you are deaf, hard of hearing, or speech impaired.
Relay UK App
- Download the Relay UK app and link it with your phone number.
- You can then call our team to discuss your policy or quote.
- The app allows you to read what our advisors say and respond by speaking or typing.
Textphone (Minicom or Uniphone)
- If you prefer not to use a mobile phone or computer, you can use a textphone instead.
- Dial 18001 followed by 0208 103 8259 to connect with a Relay UK assistant.
- Once connected, you can type of speak with one of our advisors, and the Relay UK assistant will relay the messages back and forth.
We apologise for any delays during busy periods, but we will always do our best to respond to your call or query as quickly as possible.
Bereavement Service
If you need to inform us that a loved one has passed away, we are here to help. Firstly, we are very sorry for your loss.
Please live chat with us or call us on 0208 103 8259. A member of our Customer Service team will be able to help with amending or cancelling a policy.
They can also ensure that any non-essential correspondence is stopped.
Medical Screening
Medical Quotes
If you are interested in purchasing a policy, you will be required to declare all travellers’ medical conditions. You can do this online by clicking ‘Get a Quote’, entering your details, and following the quote process, which will guide you through the medical declaration.
If you have any questions, you can chat with us using the button at the bottom right of your screen during the quote process. Alternatively, you can contact us on 0208 103 8259 and hold the line to speak to a member of our team.
Our opening hours are 8am–7pm Monday to Friday and 9am–5pm on Saturdays. On Sundays, calls are by booking only to ensure we can give every customer dedicated attention. Please schedule a callback here at a time that suits you..
Change In Health
If you need to declare a change in health, you can do so online by logging into your customer area account, or by creating a free account. If you would prefer to speak to a member of our customer service team to declare conditions, you can contact us on 0208 103 8259 and hold the line to speak to a team member.
Our opening hours are 8am–7pm Monday to Friday and 9am–5pm on Saturdays. On Sundays, calls are by booking only to ensure we can give every customer dedicated attention. Please schedule a callback here at a time that suits you..
Claims
Please check your policy to make sure that what you are claiming for is covered.
Please call TopDog Claims on: 01444 465581 between 9am to 5pm, Monday to Friday
(Please listen carefully to the instructions so that your call can be directed to the correct team).
Email: travelclaims@imglobal.com
Or visit www.imglobal.com/member/assistance/claims
We want to make the process of making a claim as simple as possible; on our website, you will find a checklist so that you can see what information is required for each section of the policy (if you can submit this information along with your claim form, it will help speed up the claims process).
Emergency Medical Assistance
Phone
To speak to a member of the emergency medical assistance team please call 01444 465579, the team is available 24 hours a day, every day of the year.
For more information on what to do in a medical emergency, please visit this page.
Complaints
For more details around our complaints process and submitting a complaint, please visit this page.
Social Media
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