Travel disruption due to volcanic ash cloud (20.04.10)

• Your policy will be automatically extended until you can return home.
• No cover can be provided for additional accommodation or transport costs incurred abroad in connection with this event.
• Please speak to your airline, tour operator or travel agent who may be responsible for some or all of your costs or can provide alternative arrangements.

• Please contact your tour operator, airline or travel agent who may be able to rearrange your trip for a later date.
• If your trip dates change, we will transfer your insurance to the new dates at no additional cost.
• If there is a change of destination, duration or your state of health, you may have to pay extra to cover your new trip.

The only natural disaster cover that we have under our policies refers to the cancellation and curtailment sections which embrace:

‘A government directive prohibiting all travel to, or recommending evacuation from, the country or area you were planning to visit or were staying in, as a result of natural disasters (such as earthquakes, fires, tsunamis, landslides, floods, hurricanes or epidemic(s) / pandemic(s).’

As no government body is recommending against travel to or evacuation from a specific country or area as a result of the disaster, there is no cover for this specified event.

We are liaising with our insurers and if there are any changes, an update will be posted.

For specific claim enquiries, depending on your individual policies, please refer to:

          Europ Assistance      www.eaclaims.co.uk/ctb -

for policies purchased before or on 16^th December 2009

          AXA                       Tel no: 0203 285 7047

for policies purchased on or after 17^th December 2009

All our claims are handled by our Insurers and therefore claim enquiries must be directed to them.