Claims

First, check your policy schedule and the appropriate section of your policy to make sure that what you are claiming for is covered.

Note: Use of the European Health Insurance Card (EHIC) will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim.

To obtain a claim form:

For policies issued before 15^th September 2011:

Please telephone the claims department on 0844 811 8459.

For policies issued after 15^th September 2011, 

Please telephone the claims department on 020 7748 0669 or select the appropriate form below:

Baggage claim form

Cancellation and Abandonment claim form

Curtailment claim form

Medical claim form

Travel Delay and Missed Departure claim form

Winter Sports claim form

All claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.

It is advisable to retain copies of all documents when submitting your claim form.

For full details of the claims process, please refer to your policy document.

IMPORTANT NOTE

We do not handle claims or claims queries relating to TopDog Insurance and that these are exclusively handled by our insurers.