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Contact Us

We are open 9am-6pm Monday-Friday and Saturday-Sunday 9am-5pm. On Bank Holidays, Easter Sunday and Christmas Day we are closed.

If you have any questions about Coronavirus (COVID-19) and how this may effect your policy or claim, please visit our dedicated FAQs page


Online form

Please fill out the form below with your details and query.

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To speak to a member of our 24-hour Medical Emergency Assistance Service, please call us on  0203 824 0713.

Please do not call this number unless you need emergency medical assistance.

If you need any more information on our 24/7 Emergency Assistance Service please click here.

Emergency Assistance Form

  • If you need to make a claim lost, stolen or damaged gadgets, please click here. Alternatively you can email tifg.tiga@taurus.gi or call 0203 829 6678
  • If you need to make a claim for end supplier failure, please email Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872
  • For all other claims please use the contact methods listed below.

Claims - Email

To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting the Claims Information page. You can send the claims team an email by using the form below:


If you would like more information on our complaints process or submitting a complaint, please visit this page.